Learner Guide-BSBWOR201 Manage personal stress in the workplace UEG procedures and programs to meet

procedures and programs to meet legislative requirements BSBITU312 Create electronic presentations BSBITU309 Produce desktop published documents BSBITU304 Produce spreadsheets BSBWRT301 Write simple documents BSBITU303 Design and produce text documents BSBCMM301 Process customer complaints BSBITU307 Develop keyboarding speed and accuracy Additional electives BSBPRO301 Recommend products and services BSBSUS401 Implement and monitor environmentally sustainable work practices BSBINN301 Promote innovation in a team environment BSBINM301 Organise workplace information * We can develop additional elective units that are not listed on request (Please contact us for further information)

codes and practices in the workplace UEPOPS002 Apply environmental and sustainable energy procedures UEPOPS003 Apply quality systems to work UEPOPS045 Maintain and utilise records UEPOPS122 Perform process plant inspections UEPOPS145 Undertake local systems operations Elective units CPCCWHS2001 Apply WHS requirements

Core units TAEASS301 Contribute to assessment TAEDEL301 Provide work skill instruction TLIF0025 Follow work health and safety procedures TLIG2007 Work in a socially diverse environment TLII0005 Apply customer service skills Elective units BSBINS309 Maintain business records TLIC0031 Apply low risk car driving behaviours TLIC1051 Operate commercial vehicle TLIL2060 Complete induction to the transport industry TLIL4009 Manage personal work priorities and professional development TLIM0008 Conduct car driver training TLIM0016 Develop low risk car driving behaviours in others * We can develop additional elective units that are not listed on request (Please contact us for further information)

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Learner Guide-BSBWOR201 Manage personal stress in the workplace UEG procedures and programs to meetOur learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce