Unit Knowledge Guide-SIRXCEG002 Assist with customer difficulties Training and Assessment Strategy CHCCCS020 Respond effectively to behaviours

CHCCCS020 Respond effectively to behaviours of concern CHCCCS010 Maintain a high standard of service BSBINS201 Process and maintain workplace information BSBMED301 Interpret and apply medical terminology appropriately BSBMED303 Maintain patient records BSBOPS101 Use business resources If you require RPL Kits with comprehensive benchmarking

replace and assemble engineering components MEM14006 Plan work activities MEM18006 Perform precision fitting of engineering components MEM18018 Maintain pneumatic system components MEM18019 Maintain pneumatic systems MEM18002 Use power tools/hand held operations MEM18001 Use hand tools MEM12024 Perform computations MEM13015 Work safely and effectively in manufacturing and engineering MEM18003 Use tools for precision work MEM11011 Undertake manual handling MEM12023 Perform engineering measurements MEM09002 Interpret technical drawing If you require RPL Kits with comprehensive benchmarking

Core units CHCDIV001 Work with diverse people CHCEDS033 Meet legal and ethical obligations in an education support environment CHCEDS034 Contribute to the planning and implementation of educational programs CHCEDS035 Contribute to student education in all developmental domains CHCEDS036 Support the development of literacy and oral language skills CHCEDS037 Support the development of numeracy skills CHCEDS060 Work effectively with students and colleagues CHCEDS059 Contribute to the health

present and debate ideas Group B BSBWRT411 Write complex documents Group B If you require RPL Kits with comprehensive benchmarking

Unit Knowledge Guide-SIRXCEG002 Assist with customer difficulties Training and Assessment Strategy CHCCCS020 Respond effectively to behavioursOur unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner