Assessment Kit-SIRSS00032 Manage workplace responses to disrespectful, aggressive or abusive customer behaviour Skill Set MEM procedures and programs TLIE0010 Identify

procedures and programs TLIE0010 Identify

CHCPOL003 Research and apply evidence to practice

Core units UEECD0010 Compile and produce an energy sector detailed report UEECD0024 Implement and monitor energy sector WHS policies and procedures UEECD0027 Participate in development and follow a personal competency development plan UEERE0015 Implement and monitor energy sector environmental and sustainable policies and procedures Elective units BSBOPS203 Deliver a service to customers CPCWHS1001 Prepare to work safely in the construction industry HLTAID009 Provide cardiopulmonary resuscitation UEEDV0005 Install and maintain cabling for multiple access to telecommunication services UEEDV0008 Install

implement and monitor energy management * We can develop additional elective units that are not listed on request (Please contact us for further information)

Assessment Kit-SIRSS00032 Manage workplace responses to disrespectful, aggressive or abusive customer behaviour Skill Set MEM procedures and programs TLIE0010 IdentifyOur assessment resources contain everything you need to begin assessing your learners. Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our assessment resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of