Learning and Assessment Kit-SITXCCS016 Develop and manage quality customer service practices Certificate IV Core units BSBCRT512 Originate and

Core units BSBCRT512 Originate and develop concepts CUADES511 Implement design solutions CUADES512 Establish

panelling and moulding CPCCCA3025 Read and interpret plans

weeds and diseases Group A AHCMOM304 Operate machinery and equipment Group A AHCPMG301 Control weeds Group A AHCPMG302 Control plant pests

Core units BSBXCM401 Apply communication strategies in the workplace FNSINC411 Conduct work according to professional practices in the financial services industry FNSINC412 Apply and maintain knowledge of financial products and services Elective units FNSASIC311 Establish client relationship and analyse needs FNSASIC312 Provide personal advice on non-relevant financial products FNSASIC314 Provide Tier 2 general advice in general insurance BSBDAT501 Analyse data BSBLDR411 Demonstrate leadership in the workplace BSBLDR413 Lead effective workplace relationships BSBLDR414 Lead team effectiveness BSBOPS402 Coordinate business operational plans BSBPEF402 Develop personal work priorities * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learning and Assessment Kit-SITXCCS016 Develop and manage quality customer service practices Certificate IV Core units BSBCRT512 Originate andOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to