Assessment Kit-ICTSAS502 Establish and maintain client user liaison Self-Study Guide Units of competency MSS017009 Analyse

Units of competency MSS017009 Analyse and determine organisational risk areas in sustainability * We can develop additional elective units that are not listed on request (Please contact us for further information)

analyse and present workplace data and information * We can develop additional elective units that are not listed on request (Please contact us for further information)

weeds and diseases Group A AHCMOM304 Operate machinery and equipment Group A AHCPMG301 Control weeds Group A AHCPMG302 Control plant pests

Core units SIRXCEG001 Engage the customer SIRXCEG002 Assist with customer difficulties SIRXCEG003 Build customer relationships and loyalty SIRXCOM002 Work effectively in a team SIRXIND001 Work effectively in a service environment SIRXRSK001 Identify and respond to security risks SIRXSLS001 Sell to the retail customer SIRXWHS002 Contribute to workplace health and safety Elective units CHCDIV001 Work with diverse people SIRXCOM003 Promote team cohesion SIRXCEG008 Manage disrespectful

Assessment Kit-ICTSAS502 Establish and maintain client user liaison Self-Study Guide Units of competency MSS017009 AnalyseOur assessment resources contain everything you need to begin assessing your learners. Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our assessment resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of