Training and Assessment Strategy-SIRSS00022 Manage disrespectful, aggressive or abusive customers Skill Set CPP Core units TAEASS412 Assess competence

Core units TAEASS412 Assess competence TAEASS413 Participate in assessment validation TAEDEL411 Facilitate vocational training TAEDES411 Use nationally recognised training products to meet vocational training needs TAEDES412 Design and develop plans for vocational training TAEPDD401 Work effectively in the VET sector Elective units TAEASS404 Assess competence in an online environment TAEASS512 Design and develop assessment tools TAEASS514 Develop and implement plans for recognition of prior learning TAELLN421 Integrate core skills support into training and assessment TAELLN422 Use foundation skills resources

Units of competency ICPPRN3840 Set up and produce basic digital print ICPPRN3900 Generate proofs for digital production ICPPRN284 Use colour management systems ICPPRN3890 Manage digital files ICPPRN2850 Use digital workflow * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency RIIGOV401D Apply

machinery and equipment AHCNSY403 Plan a growing-on program BSBOPS304 Deliver and monitor a service to customers BSBOPS403 Apply business risk management processes * We can develop additional elective units that are not listed on request (Please contact us for further information)

Training and Assessment Strategy-SIRSS00022 Manage disrespectful, aggressive or abusive customers Skill Set CPP Core units TAEASS412 Assess competenceYou can purchase a template to customise it to the needs and requirements of your learner cohort and training organisation. If you want us to customise it for you, please contact us.